Terms and Conditions

1. Agreement to these terms

These Terms and Conditions ("Terms") are a legally binding agreement between you and Arogya Prana ("we", "us", "the platform"). They are an electronic record under the Information Technology Act, 2000 and do not require a physical signature.

You agree to these Terms by accepting the specific version presented to you when you create your account, or when we ask you to accept an updated version. We record which version you accepted and when. Merely continuing to use the platform is not acceptance — where a new version requires acceptance, we will ask you for it explicitly, and we will not treat your silence or continued browsing as agreement.

The same applies to our Privacy Policy, which you accept in the same way and which forms part of these Terms.

If you do not agree, please do not use the platform.

2. Eligibility

You must be 18 years or older and legally capable of entering a contract under the Indian Contract Act, 1872 to register an account.

Acting for someone else. You may use the platform on behalf of another person — for example a dependent, an elderly parent, or a patient in your care — only if you are lawfully authorised to do so, whether as a parent, lawful guardian, or otherwise. If you do, you confirm that:

• you have that authority and will tell us promptly if it ends;
• you accept these Terms both for yourself and on behalf of that person, and you are responsible for their use of the account;
• you have the authority to share their personal data with us for the purposes described in the Privacy Policy; and
• where the person is a child or has a lawful guardian, you provide the verifiable consent required under Section 9 of the Digital Personal Data Protection Act, 2023.

We may ask you to evidence that authority, and may restrict the account if it cannot be evidenced.

3. What the platform is — and what it is not

Arogya Prana is a healthcare discovery and information platform. We help you find doctors, clinics, and hospitals, view their published profiles, read and write reviews, and send enquiries.

Critically, and without exception:

• We are not a healthcare provider, hospital, clinic, or medical practitioner. We do not practise medicine.
• We do not provide medical advice, diagnosis, treatment, prescriptions, or telemedicine services.
• We do not refer, recommend, endorse, or guarantee any doctor, clinic, or hospital. Search rankings and listings are not clinical recommendations.
• Information on the platform, including health articles, is general information only and is not a substitute for consultation with a registered medical practitioner.
• Never disregard professional medical advice, or delay seeking it, because of something you read on this platform.
• In a medical emergency, call your local emergency number or go to the nearest hospital immediately. Do not use this platform.

Any consultation, treatment, procedure, fee, or outcome is a matter solely between you and the provider you choose. We are not a party to that relationship and accept no responsibility for it.

4. Your account

• You must give accurate, current, and complete information when registering, and keep it updated.
• You are responsible for keeping your login credentials confidential and for all activity under your account.
• You may not create an account for someone else without authority, impersonate anyone, or hold multiple accounts to evade a restriction.
• We may suspend or close an account that breaches these Terms, following the process in Section 14.

If your account is compromised, tell us immediately. Contact us as soon as you know or suspect that your credentials have been lost, shared, or used without your permission, or that there has been any unauthorised access to your account. Prompt notice lets us secure the account and limit harm. You remain responsible for activity under your account until you report the compromise, except where the unauthorised access resulted from our own failure. We may suspend access, force a credential reset, or require re-verification to protect the account, and will tell you when we do.

5. Provider information and verification

We take reasonable steps to verify the identity and credentials of providers who apply for a listing, including checks against publicly available registers. However:

• Verification confirms that we reviewed the evidence submitted at a point in time. It is not a warranty of a provider's ongoing registration, competence, availability, fees, or clinical outcome.
• Provider-supplied content — profiles, timings, fees, services — is the provider's responsibility, and may become out of date.
• Please independently confirm a provider's registration and current details before you seek care.

6. How results are ordered, and sponsored placement

Search results are not clinical recommendations and not a ranking of quality. Ordering is produced automatically from factors such as your search terms and filters, location and distance, specialty and service match, profile completeness, verification status, and general relevance signals. It does not measure a provider's competence or predict your outcome.

Payment does not buy organic ranking, and payment never buys verification. Verification is decided only on the evidence a provider submits, and a commercial relationship is not a factor in it or in how we moderate content.

Sponsored placement. We do not currently sell advertising or sponsored placement. If we introduce either, any paid placement will be clearly labelled as an advertisement or sponsored, kept visually distinct from organic results, and will not be presented as a recommendation or endorsement by us. Our Advertising and Sponsorship Policy explains the standards that will govern advertising and sponsorship on the platform. It is informational for users and does not form part of what you must accept to use the platform — see Section 13.

7. Third-party links and destinations

The platform contains links to websites and services we do not operate, including provider websites, and, in future, advertiser landing pages. We do not control those destinations and are not responsible for their content, accuracy, security, products, services, or data practices. Their own terms and privacy policies apply once you leave the platform, and a link is not an endorsement. Please review a destination's own terms before sharing information with it or making a purchase.

8. Enquiries

When you submit an enquiry, you are asking us to pass your message and contact details to the provider you selected. We deliver the enquiry; we do not guarantee that the provider will respond, respond within any time, or offer an appointment. Please do not include detailed medical history or diagnostic reports in an enquiry.

9. Reviews and user content

You may post reviews and other content ("User Content"). You retain ownership of your User Content and grant us a non-exclusive, royalty-free, worldwide licence to host, display, reproduce, and distribute it on and in connection with the platform, for as long as you keep it posted.

You confirm that your User Content is your genuine first-hand experience, and you agree not to post content that:

• is false, misleading, defamatory, or a paid or incentivised review;
• discloses another person's private or medical information;
• infringes anyone's intellectual property or privacy;
• is obscene, harassing, hateful, or threatening;
• promotes illegal, unapproved, or unsafe medical practice, or the sale of prescription medicines;
• contains malware or automated spam; or
• is otherwise unlawful under Indian law, including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Drugs and Magic Remedies (Objectionable Advertisements) Act, 1954.

We may moderate, decline to publish, or remove User Content that breaches these Terms, and will act on valid legal or regulatory takedown requests within the timelines applicable to us. Removal decisions can be appealed through our Grievance Officer.

10. Acceptable use

You agree not to scrape, crawl, harvest, or bulk-extract platform data; not to reverse engineer or interfere with the platform's operation or security; not to use the platform to send spam or to market to providers or users; and not to use it for any unlawful purpose.

11. Intellectual property

The platform, its design, software, editorial content, and trade marks are owned by us or our licensors and protected under the Copyright Act, 1957 and the Trade Marks Act, 1999. You get a limited, personal, non-transferable, revocable licence to use the platform for its intended purpose. Nothing else is granted.

12. Fees

Core discovery and search features are free for users. If we introduce paid user features, the total price, taxes, billing period, renewal method, cancellation process, and refund conditions will be disclosed clearly before payment and incorporated into the applicable checkout terms.

13. Privacy, consent, and advertising

Our handling of your personal data is governed by our Privacy Policy, which forms part of these Terms and is aligned to the Digital Personal Data Protection Act, 2023.

Advertising. We do not currently serve advertising or accept sponsorship. If we introduce either, it is governed by our Advertising and Sponsorship Policy, which sets out labelling, the separation of payment from verification, moderation and organic ranking, and the categories of advertising we refuse.

Personalised advertising will require your separate, specific, opt-in consent, given through a distinct control that is off by default. That consent is not part of these Terms, is never a condition of holding an account or using any feature, and can be withdrawn at any time. Accepting these Terms does not consent to personalised advertising, and declining changes nothing about the service you receive. We will not use your health conditions or your searches for a specialty, treatment, or provider to target advertising.

14. Suspension and termination

You may close your account at any time from your account settings.

We may suspend or terminate your access if you materially breach these Terms, if we are required to by law, or to protect the safety of users or the platform. Except where immediate action is necessary or legally required, we will give you notice and a fair opportunity to respond, and will tell you the reason. You may appeal to our Grievance Officer.

Sections that by their nature should survive termination — including Sections 11, 15, 16, 17, and 18 — will survive.

15. Disclaimers

To the maximum extent permitted by Indian law, the platform and all content are provided "as is" and "as available", without warranty of any kind, express or implied, including as to accuracy, completeness, fitness for a particular purpose, uninterrupted availability, or non-infringement.

Nothing in these Terms excludes or limits any right you have as a "consumer" under the Consumer Protection Act, 2019, or any liability that cannot lawfully be excluded, including liability for fraud, or for death or personal injury caused by our negligence.

16. Limitation of liability

To the maximum extent permitted by law, and subject to Section 15:

• We are not liable for any act, omission, advice, diagnosis, treatment, negligence, or outcome of any doctor, clinic, or hospital you find through the platform.
• We are not liable for indirect, incidental, special, consequential, punitive, or exemplary loss, or for loss of profits, goodwill, or data.
• Our total aggregate liability arising out of or relating to the platform is limited to the greater of (a) the total amount you paid us in the twelve months before the claim, or (b) ₹1,000.

17. Indemnity

You agree to indemnify us against claims, losses, and reasonable legal costs arising from your breach of these Terms, your User Content, or your unlawful use of the platform. This does not apply to the extent the claim arises from our own breach or negligence.

18. Governing law and disputes

These Terms are governed by the laws of India. Subject to Section 18.1, the courts at Guntur, Andhra Pradesh, India, have exclusive jurisdiction.

18.1 Grievance first. Please raise any complaint with our Grievance Officer first. We will handle it within the timeline that applies to its subject. Intermediary content grievances are handled under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, while consumer and privacy grievances follow their respective statutory timelines.

18.2 Consumer forums. Nothing in this Section prevents you from approaching a consumer commission under the Consumer Protection Act, 2019, or, for a personal data complaint, the Data Protection Board of India under the DPDP Act.

19. Changes to these Terms

These Terms are version-controlled. Every published version is kept as an immutable record with its effective date, and the current version is always shown on this page.

If we publish a materially changed version, we will notify signed-in users. Where a change requires it, we will ask you to review and accept the new version before you continue to use affected features. We will give you reasonable notice and will not treat silence alone as acceptance of a material change that disadvantages you.

20. General

If any provision is held unenforceable, the rest remains in force. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them to a successor entity on notice to you. These Terms, with the Privacy Policy and any policy expressly incorporated, are the entire agreement between us.

21. Contact and grievance

• Grievance Officer: Designated Grievance Officer, Impec Soft Solutions Private Limited
• Email: support@arogyaprana.com
• Postal address: Door No. 6-4-6, Arundelpet 4/5, Guntur, Andhra Pradesh 522002, India

To help us assess a complaint, provide your name and contact method, the relevant page, account, payment, or reference number, a clear description, the outcome requested, and only the supporting material necessary to investigate. Do not send passwords, one-time passwords, full payment-card details, or unnecessary medical records.

We will acknowledge the complaint, assign or retain a reference, investigate relevant records, and provide an outcome with reasons. Intermediary content grievances are acknowledged and resolved within the timelines applicable under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. Consumer, payment, and privacy grievances are handled within the timelines applicable to their subject. Where more than one regime applies, we follow the shortest applicable mandatory timeline.

If you are dissatisfied, reply using the grievance reference and explain what should be reconsidered. This process does not remove any right to approach a competent consumer commission, court, professional regulator, law-enforcement authority, or the Data Protection Board of India when legally available.